Quality Control and the Help Desk
Docket clerks at the court are preparing to shift focus on August 1, to the new functions of Help Desk and Quality Control.
Docket clerks will rotate in service at the Help Desk
. The phone number (801) 524-3248 will be answered during business hours. Those on the desk will have access to multiple resources and the ability to run an "attorney" style CM/ECF session so they can see exactly what the caller is seeing. The Court’s PACER system, which provides access to electronic case information, also has a Help Desk which can be reached at 1-800-676-6856.
Docket clerks will continue to docket the incoming paper filings (scanning them into CM/ECF), but will also shift attention to Quality Control
verification of attorney filings. The pace of attorney filings has not been great, and the accuracy has been high, but the docket clerks anticipate a steady increase in review of attorney filings, while docketing scanned paper decreases.
On August 1, attorneys trained in CM/ECF in other districts are eligible to register in this district. And training will begin for trainers and attorneys not in pilot law firms.