CM/ECF Outage January 9th

January 9th, the CM/ECF system in several courts was unavailable to users outside the courthouses. Internal operations were not interrupted. Out of court users reported regaining access in the late afternoon January 9th. The problems with the internet data lines were resolved by the courts' data line provider.
This was the first weekday working hours outage since August 29th, when the system was inaccessible for less than two hours to outside users because of a router failure. Use inside the courthouse was uninterrupted.
There have been four other times the system was unavailable, two for planned maintenance, a third caused by a building power failure, and the last caused by failure of a redundant hard drive. Three of these were on Saturdays, and one was on a Sunday extending to 7 a.m. Monday morning.
Total system downtime since May 2 is about 40 hours or less than one half of one percent of total time.